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P144
ALTERNATE GRIEVANCE REDRESSAL MECHANISM (NON-LIFE) Background With the paradigm
shift in marketing & operation, more is required to be done for the
protection and satisfaction of the consumers. The long felt need for the
system of Ombudsman for the Insurance Industry has also been met by the
issuance of relevant notification by the Central Government. It should be
the endeavour of everyone concerned to examine the various alternatives, a
consumer is required to have for redressal of his grievances. Objectives The programme seeks
to : Acquaint
the participants about purpose of the alternate grievance redressal Appreciate
the need of alternate grievance redressaL mechanism. Compare
the various grievance redressal mechanisms available Contents Evolution
of Consumer Movements in India and elsewhere in the world. Details
of various Grievance Redressal Mechanisms prevailing in the Insurance
Industry Compare
the various grievance redressal mechanisms available in Insurance Industry Detailed
study of Consumer Protection Act 1986and amendments thereto Detailed
study of rules under Notification issued in respect of Ombudsman, namely Redressal of Public
Grievance Rule 1998 Working
of Office of Ombudsman with special reference to Insurance Industry Directorate
of Public Grievances
Insurance regulation
concerning protection of policy holder Participants
Profile Middle Level
Executives from the General Insurance Companies and Ombudsman Offices Duration: 3
Days Dates: 17.03.2008 - 19.03.2008 |
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