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P337
– ITIL (INFRASTRUCTURE LIBRARY FOUNDATION COURSE) (COMPANY
SPECIFIC PROGRAMME FOR NATIONAL INSURANCE CO. LTD.) Background: Information Technology is recognized as a critical and key factor for business processes. CEOs, CIOs, CTOs and senior management are concerned about the optimization of IT Infrastructure and their IT investments. ITIL® (Information Technology Infrastructure Library) is a globally used & accepted approach to IT Service Management Objectives At the end of this course, participants will be able to handle IT Infrastructure and Services in an efficient manner. Contents · ITIL Definition and Objectives · Configuration Management · Service & Incident Management · Problem/Change/Release/Availability /Capacity Management · Service Level Agreement Management · Business Continuity and IT Service Continuity Management · Financial Management for IT Services Participants’ Profile: AO. Asst.
Secretary, Secretary and Manager of IT Department from Head Office,
Regional Office, Divisional Office , Branch Office and Training Centers Duration:
1 Week Dates:
07.05.2007 – 12.05.2007
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