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P372 - PROGRAMME ON ITIL STANDARDS 

(COMPANY SPECIFIC PROGRAMME FOR L.I.C. OF INDIA)

Background:

Information Technology is recognized as a critical and key factor for business processes. CEOs, CIOs, CTOs and senior management are concerned about the optimization of IT Infrastructure and their IT investments. ITIL® (Information Technology Infrastructure Library) is a globally used & accepted approach to IT Service Management

Objectives:

At the end of this course, participants will be able to handle IT Infrastructure and Services in an efficient manner.

Contents:

•  ITIL Definition and Objectives

• Configuration Management

• Service & Incident Management

• Problem/Change/Release/Availability /Capacity Management

• Service Level Agreement Management

• Business Continuity and IT Service Continuity Management

• Financial Management for IT Services

• Requirements for getting certifications.

Participants’ Profile:

 AAOs, AOs, Programmers, AMs, Managers at DOs, ZOs, and Central Office. handling IT services.

Duration: 3 days

Dates: 10.12.2008 - 12.12.2008